Area rug cleaning done in our cleaning plant at ABC uses special rug rinsing and wringing equipment that is specifically designed for area rugs. After you bring your machine-made nylon, polyester, olefin, wool, acrylic, and synthetic blended rugs to our plant, our staff will treat your rugs as if they were fine hand-made rugs.
All area rugs are subject to our pre-cleaning inspection which is explained to the customer.
Without boring you with our chemical formulas (non-toxic and bio-degradable) or our specific washing techniques learned through years of business, we can provide you with a description of our general washing process used in area rug cleaning as follows:
Our normal 'turn-around' time for our area rug cleaning is approximately 3 to 5 business days. This varies depending on the soil level, the fiber type and the type of cleaning process.
If there is a need to have your rug(s) back sooner, please make us aware of this and we will do our best to accommodate your time schedule by placing a rush order tag on the rug for you. (Additional Charge)
Padding (Underlayment or Cushion)
Always place a high quality pad under all rugs, being careful to choose the type of pad that is suitable for the type of surface on which the rug will be displayed. The pad will aid in the prevention of premature wear or damage caused by regular traffic. Please see our rug pads for detailed information on the underlayment we recommend and sell.
Don't forget to download our free Spotting Guide (form on the right) to learn how to remove most spots with ordinary household solutions.
Always address any spills immediately with a white cotton towel or other absorbent material. Absorb or tamp as much of the liquid up as possible.
Once you are sure no more of the spill can be soaked up, use a gentle, preferably neutral, detergent solution to attempt a spot removal. Please be sure to download our ABC Spotting Guide for the appropriate mixtures and directions for specific spot removals.
Do not use any over-the-counter or super market cleaners or spotting agents on your rugs as they can loosen dyes, remove dyes, or, in some cases, severely damage the fiber. If you have any questions, Please CALL OUR OFFICE FOR FREE GUIDANCE!
Vacuuming on a consistent basis will aid in the longevity of all your area rugs, both natural and synthetic fibers. Wool rugs especially, due to the composition of the outer layer of the wool fiber, trap large amounts of dry particulate matter. This abrasive and damaging matter can be removed by vacuuming. In fact, up to 80% of dry particulate matter can be removed from a rug through regular vacuuming. During ABC area rug cleaning, the rugs are thoroughly vacuumed both before and after cleaning.
Be sure to keep vacuums away from fringe, as, over time, the brush rolls can "chew" up the fringe. Please note: When vacuuming oriental rugs and other area rugs with fringe, vacuum from side to side (opposite the fringes). This will save the fringes from being pulled up into the vacuum which can damage the fringes and even the vacuum.
We have fringe fringe rakes for sale in our plant, which can be used to remove soil from the fringes and also straighten them (without having to bend over!).Rotation of Rugs
Rugs should also be rotated periodically to balance out sunfading and to keep the traffic pattern distributed to all areas of the rug.Moths
Although moths can feed on mixtures of natural and synthetic fibers, they cannot feed on materials made solely of synthetic fibers. Moths have been found infesting synthetic fibers which have pollen, hair, dead insects, and dried animal remains on them.Plants or Flowerpots
Live plants and flowers requiring water should never be placed directly on any rug. Dampness from the bottom of the pots will cause mildew and rot, gradually destroying the fibers and foundation of the rug and resulting in drastic damage to the rug (see Dry Rot).
Plants should be in a stand, preferably on wheels, with space between the pot and the rug, allowing air to circulate. Use a container under the flowerpot to avoid water dripping onto the rug.Storage of Synthetic Rugs
After going through the area rug cleaning process in our plant, synthetic rugs can be stored anywhere household furnishings can be stored but should be wrapped in paper before storage.
Pick ups and Deliveries are normally scheduled for Wednesdays.
When calling to schedule a pick up, please let us know any concerns you may have such as pet odors (urine, vomit, dander), insects (moths, carpet beetles), etc.
Authorization of Cleaning
Rugs will be brought back to our office and thoroughly examined by ABC personnel. The customer will be called and asked for authorization before any work can be done.
Deposit Due to Condition
If, at the time of the pick up, it is determined the condition of a rug is questionable and any work done may exceed its value, a $200 deposit will be required before pick up. If the customer declines the work after the rug has been brought to our office, a portion of the deposit will be applied as labor and a disposal charge and the rest will be returned to the customer. If the customer has the rug serviced, the $200 deposit will be subtracted from the final invoice.
If, at any point during the pick up, ABC personnel is unsure whether the rug is worth cleaning, a call will be made to the office.
Rugs picked up on a Wednesday and cleaned in our plant will be scheduled to be returned the next Wednesday. If additional work, such as moth treatments or repairs are needed, the day of delivery schedule may have to be extended.
Rugs must be rolled and ready for pick up. A labor charge will be applied to any pick up which requires furniture moving.
Pick up and Delivery is free (minimum dollar amounts may be required). Rugs picked up and delivered are normally not eligible for any other discounts. Please check our latest discounts if you have any questions or call our office at 607-272-1566.
We currently service the following areas for pick up and delivery of area rugs, oriental rugs, and specialty rugs for cleaning and repair in our plant:
Any orders picked up and delivered by ABC do not qualify for any in plant cleaning discounts unless specifically stated in the Discounts section of this website.
If you do not live in our service area, please feel free to call our office at 607-272-1566 and arrange to send us your rugs by mail or through a delivery service such as Fed Ex or UPS.
Oriental and Area Rug Washing at ABC Oriental Rug
Rugs on the wash floor are gently scrubbed before thorough rinsing.
Gentle scrubbing continues. Note the wringer in the background-the next step in the washing process after rinsing.
After thorough rinsing, the rug is sent slowly and carefully through the wringer to take out as much of the water as possible before being hung on racks in the drying room.
Rugs are hung on a rack in the temperature controlled drying room until completely dry.